THE ROLE To assure SITA ' 's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. nTo manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.This role will be under Strategy & Business Support function within Service Management profession. Your role will involve\: Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements \(SLAs\) Ensure the correct functioning and maintenance of all inte

THE ROLE Your role is to proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing.You will need to facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice.You will be Working closely with customers at a regional level the role ensures customer debt for the region is kept at or below corporate target levels. Also you need to contributes to the overall satisfaction of the customers with the billing deliverables. Qualifications Your role will involve\: To execute all debt collection activity for an assigned portfolio of customers in a dedicated region. To act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing reference data or tools statements of accounts or debt positio

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