THE ROLE To assure SITA ' 's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. nTo manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.This role will be under Strategy & Business Support function within Service Management profession. Your role will involve\: Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements \(SLAs\) Ensure the correct functioning and maintenance of all inte

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