Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

Job Description A. Sales: Maintain Daily Sales Report CH 106 and CH 104 Calling a. Structured bundled offering of Products and Services to the customer within the defined time line Ensure quality new acquisition on SA and CA for Resident/Non Resident a. Walk Ins b. Portfolio c. Referrals(Friends/Family members/Associates) d. Attrition control i. Includes persuading the customer to continue and if required renew FDs ii. Deepen by cross selling sticky products like Demat, Bill Pay, Advisory. iii. Ensure quality of relationship while flagging. Should be capable of maintaining eligibility iv. Regular customer contact to establish needs of the customer and opportunities to cross-sell v. Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite vi. Ensure that the marketing analytics list on possible attrite, is called and retained Penetration of Saving Accounts on non liability customers Propagate the benefits of not being on DNC

Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description A. Sales: Maintain Daily Sales Report CH 106 and CH 104 Calling a. Structured bundled offering of Products and Services to the customer within the defined time line Ensure quality new acquisition on SA and CA for Resident/Non Resident a. Walk Ins b. Portfolio c. Referrals(Friends/Family members/Associates) d. Attrition control i. Includes persuading the customer to continue and if required renew FDs ii. Deepen by cross selling sticky products like Demat, Bill Pay, Advisory. iii. Ensure quality of relationship while flagging. Should be capable of maintaining eligibility iv. Regular customer contact to establish needs of the customer and opportunities to cross-sell v. Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite vi. Ensure that the marketing analytics list on possible attrite, is called and retained Penetration of Saving Accounts on non liability customers Propagate the benefits of not being on DNC

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

Job Description A. Sales: Maintain Daily Sales Report CH 106 and CH 104 Calling a. Structured bundled offering of Products and Services to the customer within the defined time line Ensure quality new acquisition on SA and CA for Resident/Non Resident a. Walk Ins b. Portfolio c. Referrals(Friends/Family members/Associates) d. Attrition control i. Includes persuading the customer to continue and if required renew FDs ii. Deepen by cross selling sticky products like Demat, Bill Pay, Advisory. iii. Ensure quality of relationship while flagging. Should be capable of maintaining eligibility iv. Regular customer contact to establish needs of the customer and opportunities to cross-sell v. Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite vi. Ensure that the marketing analytics list on possible attrite, is called and retained Penetration of Saving Accounts on non liability customers Propagate the benefits of not being on DNC

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B. Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc. Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register as per the required format C. Sales: Branch Merchandising Generate

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