â—Work with customers to identify product issues and solve the problemâ—Keeping records of customer/employee queriesâ—Updating support collateral documents so customers/employees can try to fix problems themselvesâ—Potentially visit customers if the problem is more seriousâ—Responding to customer queries in a timely and accurate way, via phone, email or chatâ—Identifying customer needs and helping customers use specific featuresâ—Analyzing and reporting product malfunctionsâ—Update our internal databases with information about technical issues and useful discussions with customersâ—Share feature requests and effective workarounds with team membersâ—Inform customers about new features and functionalitiesâ—Follow up with customers to ensure their technical issues are resolvedâ—Gather customer feedback and share with our Product, Sales and Marketing teams
-Source (
Mitula)
Job descriptionFunctionEnabling AreasService lineGlobal Talent OperationsJob levelAnalystSpecific skill set requiredCustomer Service and Deloitte Learning Platform knowledge will be A+GraduationAny GradutateProfessional qualificationWork experience0 - 2 years in Customer Service The key job responsibilities include the following:Project Management:• Participate in team projects and contribute significantly.• Provide support to team & projects in the absence of TL/AM.• Liaison with other teams on important projects/initiatives.Operations:• Create, monitor and close Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE).• Manage Live Chat’s.• Contribute knoweldge articles.• Manage support queues, including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams.• Ensure customer satisfaction by proper escalation within a quick turnaround time.• Answer inq
-Source (
Mitula)