Muthoot Fincorp Ltd. - Daspalla, Odisha - Customer Service Executive Responsibilities list: · Manage large amounts of incoming calls · Generate sales leads · Identify and assess customers’ needs to achieve satisfacti...

Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within? ?10,000 - ?12,000 a month

Customer Service Executive Responsibilities list: · Manage large amounts of incoming calls · Generate sales leads · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies Requirements · Proven customer service experience (Freshers can apply) · Strong phone contact handling skills and active listening · Excellent communication and presentation skills · Ability to multi-task, prioritize, and manage time effectively · Graduate degree Job Types

Candidate Should Be Young Professional with Good Communication Skills and Should Possess a Graduate Degree.she Should Be Well Versed in Multiple Languages English, Hindi and Local Language Telugu.she Should have Great Customer Service Skills and People Skills

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