We are looking for a customer:oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: stylemargin:top: 0; margin:bottom: 0:: Manage large amounts of incoming calls: Identify and assess customers' needs to achieve satisfaction: Build sustainable relationships and trust with customer accounts through open and interactive communication: Provide accurate, valid and complete information by using the right methods/tools: Meet personal/customer service team sales targets and call handling quotas: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution: Keep records of customer interactions, process customer accounts and file documents: Follow communication procedures, guidelines and policies: Take the extra mile to engage customers Requirements

Roles Sales Support Role Location Huzur Job Description To visit potential clients to drive sales. Provide required information to clients about mutual fund schemes. Solving scheme related queries of SBI channels, NDs & IFAs. Regularly visit SBI Branches/IFAs/NDs to drive Mutual Fund sales Provide information related to Mutual Fund schemes to walk in customer in branches. Maintain & Provide monthly / quarterly sales MIS to IFAs / NDs Support Relationship Managers during sales campaign, group presentations etc. Minimum Education Qualification Graduation Certification NISM V \- A Functional & Behavioral Skills Well versed with Mutual Fund Schemes, good communication skills & good selling skills. Salary Level 12 to 15 Net pm Required Skills \: English

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