Roles and Responsibilities - Keep Management Updated: Relay vital information in the form of timely and accurate reports - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations - Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. - Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations - Take the Lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any issues and take necessary action; drive quality improvement initiatives. Desired Candidate Profile - Education qualification: CWA Inter / CA Inter (IPCC Cleated) / M Com - 4+ years in Record to Report (R2R), Accounting domain in a Reputed Shared Services/BPO working environment - Good Team Player carrying a positive attitude - Working knowledge of Indi

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About Us Sitel India Pvt LtdSITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowPrimary Job Responsibilities Job DescriptionGreetings from SITEL!SITEL Hyderabad is hiring for International Technical Support Voice Process Level 2.Job Details:1. Age: 18 years to 35 years2. Minimum Qualification Intermediate (or +2 equivalent).3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)4. Experience Any Under Grad or Graduate with minimum 2 years Technical Support Experience is Mandatory.5. Communication skills: Exceptional Spoken skills in English6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)Salary: As per Market StandardsNote: Any candidate applying for this position should be okay to work from office.&nb

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About Us Sitel India Pvt LtdSITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob Summary Job Details:1. Age: 18 years to 35 years2. Minimum Qualification Intermediate (or +2 equivalent).3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)4. Experience Any Under Grad or Graduate Freshers.5. Communication skills: Exceptional Spoken skills in English6. Shifts: Rotational shifts (Should be comfortable to work in all shifts) Primary Job Responsibilities International Non Voice (Technical Support)Responsibility: Provide Technical Support to International CustomersShift Timings: Should be flexible to work in US Rotational Shifts.Desired Skills: Need Excellent Communication skills and written skills in English.Must Have

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About UsSitel India Pvt LtdSITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob SummaryAnswers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.Primary Job ResponsibilitiesJob DescriptionGreetings from SITEL!SITEL Hyderabad is hiring for International Technical Support Voice Process.Job Details:1. Age: 18 years to 35 years2. Minimum Qualification Intermediate (or +2 equivalent).3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)4. Experience Minimum 13 months of experience in International Voice process.5. Communication skills: Exceptional Spoken skills in English6. Shifts: Rotational shifts (Should be comf

About Us Sitel India Pvt LtdSITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob Summary Technical Support:Troubleshooting of laptops and Desktops Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned productsDiagnosis & resolving of the hardware problems and troubleshooting. Verifies warranty entitlement and determines appropriate action.Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.Candidates with High Speed

About Us About UsSitel India Pvt LtdSITEL is;* Worldss Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob Summary As the first point of contact, you will guarantee the quality of the customer care serviceManage all from clients via phoneResolving issues with the transaction via documented process and response templates or escalate themCovering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.All other duties as assignedFollow standard processes and procedures;Identify and escalate priority issues per Client specifications;Redirect problems to appropriate resource;Offer alternative solutions where appropriate with the objective of retaining customers and clients business;Follow up and make scheduled call backs to customers wher

About Us Sitel India Pvt LtdSITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob Summary Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals. Primary Job Responsibilities International Customer Service Support VoiceResponsibility: Provide Customer Support to US/UK CustomersEducation Qualification: Any Undergraduate/Graduate Fresher can Apply(Anyone pursuing regular education would not be eligible to apply for this job)Shift Timings: Should be flexible to work in Rotational ShiftsDesired Skills: Need Excellent Communication skills in English.Working Days: 5 days workingWeekly Offs: 2 Week Offs(Rotational and Split)Transport: Hom

Re.I.10298.NT.DAT.Service.strive.t.hir.exceptional.innovativ.an.passionat.individual.wh.wan.t.gro.wit.us.I.yo.wan.t.b.par.o.a.inclusive.adaptable.an.forward-thinkin.organization.appl.now.W.ar.currentl.seekin. BP.H.&.Insuranc.Operation.Senio.Representativ.t.joi.ou.tea.i.Coimbatore.Tami.Nd.(IN-TN).Indi.(IN).I.thi.Rol.yo.wil.b.Responsibl.Fo. Rea.an.understan.th.proces.document.provide.b.th.custome.Analyz.th.insuranc.claim.an.proces.a.pe.standar.operatin.procedure.T.understan.an.calculat.(CO. Coordinatio.o.Benefit.th.patient.responsibilit.an.perfor.insuranc.calculation.Familiarize.navigat.multipl.clien.application.an.captur.th.necessar.informatio.t.proces.insuranc.claim.Requirement.fo.thi.rol.includ. -.Yea.o.experienc.i.an.Healthcar.BP.Universit.degre.o.equivalen.tha.require. year.o.forma.studie.Candidate.wit.goo.typin.skill.wit.2.WP.o.complete.typewritin.lowe.preferre.o.goo.t.hav. year(s.o.experienc.usin. compute.wit.Window.P.application.tha.require.yo.t.us. keyboard.navigat.screens.an

Custome.Suppor.Associat.Locatio.Gurgaon.HR.I.Compan.NT.DAT.Service.Re.I.10447.NT.DAT.Service.strive.t.hir.exceptional.innovativ.an.passionat.individual.wh.wan.t.gro.wit.us.I.yo.wan.t.b.par.o.a.inclusive.adaptable.an.forward-thinkin.organization.appl.now.W.ar.currentl.seekin. Custome.Suppor.Associat.t.joi.ou.tea.i.Gurgaon.Haryn.(IN-HR).Indi.(IN).Th.Compan.NT.DAT.Service.i. to.1.globa.service.compan.an.par.o.th.NT.Group. Fortun.2.telecommunication.an.service.compan.base.i.Japan.W.operat.wit.60,00.professional.i.3.countries.Ever.da.aroun.th.worl.w.hel.client.explor.ne.way.t.respon.t.marke.dynamic.wit.flexibilit.an.speed.reduc.cost.wit.les.risk.an.increas.productivit.t.enabl.growth.Fo.mor.tha.3.years.ou.Busines.Proces.Outsourcin.(BPO.tea.ha.implemente.th.processe.an.technologie.fo.ou.client.tha.brin.abou.rea.transformatio.fo.customer.o.al.sizes.Ou.end-to-en.administrativ.service.hel.streamlin.operations.improv.productivit.an.strengthe.cas.flo.t.hel.ou.customer.sta.competitiv.an.improv.memb

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CSP Trainee – Voice & Chat (BC_ Non Technical)Chennai, India, IN  Job Title:   CSP Trainee – Voice & Chat (BC_NT) We are looking for CSP Trainee- voice & E-chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements. Work location: Chennai SEZ - Ramanujan IT city - Taramani   Near Tiruvanmiyur railway station  *Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)*  (This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request). Industry:   BPO / ITESFunctional Area:   ITES, BPO, KPO, LPO, Customer Service, Operations  Salary:  16,412 TGP +incentives + Other benefits + Free car pick up & Drop   Interview Process: ( Mode of interview – Video call) HR assessment - Communication

I Tech Solutions \- Mumbai, Maharashtra \- Personal Assistant / Personal Secretary Hi, i\-tech Solutions Pvt. Ltd. \( an ISO 9001\- 2008 Certified Company \) is the Number ONE recruiting agency for BPO / ITO / IT /BFSI/Insurance/ Media / Telecom/Corporate and MNC 's recruitment. We Guarantee Placement for you in any given Industry and the Best Salary Package as per Market Standard. When you can get your career in different industry under one roof, Then why to go anywhere else. We are growing day by day and it. / Corporate / BPO / ITO Hiring. Openings in Production House and Recruitment. Need Only Female Presentable and Broad minded candidate who should be comfortable in traveling,Good sense of humour, Confident and should have good interpersonal skill. Accommodation would be provided to out of station candidate. Position \: Personal Assistant / Personal Secretary Age\: Between 18 to 35 \( Max \) Sal \: 15 \- 60 k Note \: We are hiring for all Reputed Corporate Companies across Indi

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