Job Description: Responsibilities 1. Account Opening & Maintenance: ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process ü Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. ü Ensure adherence to process & documentation standards (e.g forms/checklists, welcome calling, approvals, etc.) ü Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required ü Maintain strict vigilance on the quality of forms and documentation provided ü Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à -vis branch checklist to ensure all that all necessary documents are submitted by

Job Description: Job Responsibilities: 1. Manage end-to-end Jio Giga Fiber business at the Jio Centre2. Manage sales and home connect operation3. Achieve targeted customer base and revenues4. Drive updation of land-base, joint surveys and RFC release5. Get permissions from societies, right of way application6. Ensure timely execution of network deployment7. Ensure adherence to service delivery and assurance KPIs8. Maintain relationships with local authorities9. Handle any unforeseen situations and escalations10. Review materials regularly and ensure tool kit availability11. Engage and drive team and local partners productivity12. Ensure timely availability of contractors and partners Skills & Competencies: 1. Knowledge of LAN and fibre optics2. Direct sales operations management3. Relationship management4. Diverse team handling capability5. Project execution skills6. Customer focus7. Business acumen

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