Roles and Responsibilities\:Customer Service Delivery1. Liaise with Group Optimisation in order to receive guidance on best practice customer service and to address and resolve, customer service issues in the division2. Manage the implementation of the chain customer service strategy and processes 3. Ensure proactive issue resolution take immediate corrective action on out\-of\-lines 4. Manage correct implementation of store layouts, merchandising, signage and visual displays for ease of shopping5. Oversee the management of stock pipeline so that the stock displayed on the salesfloor, is in line with Chain guidelines6. Ensure correct and timeous implementation of stores promotions, markdowns and other Chain communications, in accordance with chain standards7. Ensure appropriate staffing levels to support customer service requirementsusing Edcon Way of SchedulingBudget & Financial Management1. Liaise with Group Optimisation in respect of stockloss, budget and financial management, i

The Head of Centre position is an exciting and challenging opportunity to be involved in developing a brand new Maritime Training Centre.You will be responsible for developing and delivering the strategic aims of the centre i.e.\:1. Preparing and controlling operational budgets2. Leading and managing a large team to achieve the required standards of academic delivery3. Deputise for the Managing Director, if required4. Develop and deliver the strategy for CFMA to meet key targets5. Ensure all resources, including human resource, are economically and effectively used, through planning, monitoring, review and evaluationWho were looking forYou will possess a Class One Deck or Engineering Certificate of Competency or equivalent or a degree in a relevant Maritime discipline or equivalentBe able to provide evidence of working with the recruitment and training functions of the shipping industryYou will be a strategic thinker, able to convert ideas into processes, creating and sustaining good r

Advertisements