Mavelikara, Kerala ₹8,000 - ₹11,000 a month Job Summary Royal Enfield showroom in Mavelikkara is looking for a Retail Executive / Back of Staff for Sales Department. (Female's Only) Responsibilities and Duties Primary Responsibilities - Customer Feedback - Collects customer feedback - Plans corrective action with CRM * - Customer Complaint Management - One point of contact for customer complaints by receiving customer complaints - Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) - Ensure resolution of customer complaints - Tracking of all complaints and ensure closure and take feedback after closure till satisfaction - Lost Case Analysis - Call lost customers – open enquiries for last 3 months - Understand reason for closure - Frame action plan with Sales Manager, Delivery Manager and Store Head - Others - Updation of email IDs from email bounce - Cancellation analysis- once in a month on th

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