Roles and Responsibilities: Location - Tardeo, Mumbai. A. DATABASE MANAGEMENT 1. To ensure sales and enquiries from Website, Third Party, Social media are registered. 2. To register offline acquisition through events and workshops. 3. Improve the data quality within the CRM system and enforce a structure to manage data effectively. 4. Manage sales funnel and ensure that leads from all customer touch points (both Digital and Offline) are effectively managed and acted upon in a timely manner Cart reminder, Cart abandonment, Thank You Email, After sale services 5. Track and analyse the number of prospects at each funnel. B. RETENTION 1. Focus on attracting, developing and retaining customers – Loyalty Programming, subscription model, After sale service etc 2. Manage customer journeys and automate important email communications across the customer journey. 3. To develop and manage the customer loyalty program. 4. To ensure customers are not ignored and the key prospects are contacted on t
-Source (
Mitula)
Roles and Responsibilities - Total Work Experience Required- 8-12 Years (Specifically into 3+ star hotels) - Budget- Upto 25k Gross - Qualification- Atleast Graduate/Diploma (Any Stream) - Customer service attitude - Communication and team management abilities - Availability to work within opening hours (e.g. evenings, holidays, weekends) - Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff. - Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback. - Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. - Manage workload and ensure effective working of restaurant activities and maintain maintain excellent standards to meet operational expectations. - Coordinate with General Manager for everyday operation and maintain financial and administrative records. - Maintain personal records, sch
-Source (
Mitula)