Roles & Responsibilities:Customer Relationships:Promoting the image of the airline by Meeting & Greeting Business Class, Club Vistara Platinum/Gold customers, VVIPs, foreign government non-government delegations at Premium check-in zonePremium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categoriesMeet & greet for Club Vistara customers at Premium class check-in zoneDecide on disposal of delayed flight passengers and misconnected passengersProvide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standardsMishandled baggage cases Shibpur, Howrah Howrah, Howrah Salkia, Howrah Sankrail, Howrah
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Mitula)