Roles and Responsibilities Identify and resolve technical issues promptly and successfully (TAT 5 minutes).Answer technical and service questions about the product.Ownership for the team mission to create a 5-Star experience for every customer.Maintain Documentation and Communicate the same to stakeholders by recording customer queries and detailsUnderstanding Operating Systems like Windows 7,8,10 and MacOS.Troubleshooting Internet, Hardware and Software Internet Issues for Clients.Fixing Software and Drivers on Client Systems.Understanding of Settings and Control Panel Options.Fixing Issues in Device Manager and External Devices.Understanding Latest Privacy Settings and Access Control in Devices.Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etcDesired Candidate Profile Excellent verbal communication, listening and presentation skills (Voice Select Quality)Basic computer knowledgeGraduate in Computer Science/IT or diploma in Computer Science/ITCandidate s

Advertisements