Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives: Plan activities and allocate responsibilities to achieve the most efficient operating model: Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits: Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services: Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.): Deal with maintenance issues, shortages in staff or equipment, renovations etc.: Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.: Inspect facilities regularly and enforce strict compliance with health and safety standards Requirements: Proven experience as Hotel Manager or relevant role: Fluency in English, Tamil, Hindi: Understanding of all hotel management best pra

Job DescriptionResponsible for service delivery for End to End AR- O2C process with responsibility to Team manager larger team.Operates as Subject Matter Expert for O2C processes. All initiatives of transformation will have to be led by the GPO along with complete responsibility for service deliveryResponsible for production Planning & meeting of KPI / SLAResponsible to develop & groom team members to grown within organizationResponsible to update DTP & SOP in regular intervalsResponsible to provide daily performance updates to both senior management & customerResponsible to maintain good rapport with the customerResponsible to initiate continuous process improvements within process thru different tools, such as six sigmaIdentify and communicate potential risks and failure pointsWill be first point of contact escalation for the team & CustomerOne to one performance feedback to team members on regular intervalsHandles complex client specific queries, issues or escalations within the cli

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