Exp: 7 to 12yrsLocation: Gurgaon/ Bangalore Skills: Process ExcellenceCertification: Black Belt or Green Belt  CTC: 15 to 19lakhs Job Description: ⢠Building a quality culture⢠Change Management⢠Coaching and mentoring skills⢠Business understanding⢠work with global teams to meet GSS objectives⢠Lead and deliver training on quality areas⢠Mentor the team of BBs ⢠Contribution to the organizational initiatives⢠Own and Drive the quality parameters⢠Process improvement initiatives⢠Training of employees⢠Project contributions in terms of TAT, Accuracy and productivity for all processes⢠Manage health of projects (ongoing and closed)Candidate Profile: Should have 8+yrs of exp, should have done mentoring & experience in creating, reviewing & closure of BB/GB projectsProject Management skills Worked as Quality expert in operations, HR, Finance, IT, etcExperience at a MNC / Service industry preferably with a captive centre of a corporate bank, Third party BPO
-Source (
Mitula)