Exp: 7 to 12yrsLocation: Gurgaon/ Bangalore Skills: Process ExcellenceCertification: Black Belt or Green Belt  CTC: 15 to 19lakhs Job Description: • Building a quality culture• Change Management• Coaching and mentoring skills• Business understanding• work with global teams to meet GSS objectives• Lead and deliver training on quality areas• Mentor the team of BBs • Contribution to the organizational initiatives• Own and Drive the quality parameters• Process improvement initiatives• Training of employees• Project contributions in terms of TAT, Accuracy and productivity for all processes• Manage health of projects (ongoing and closed)Candidate Profile: Should have 8+yrs of exp, should have done mentoring & experience in creating, reviewing & closure of BB/GB projectsProject Management skills Worked as Quality expert in operations, HR, Finance, IT, etcExperience at a MNC / Service industry preferably with a captive centre of a corporate bank, Third party BPO

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