2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards (in applicable branches). - Contribute in monitoring & improving branch health parameters through Branch Health Score Card/ Branch Service Index. - Participate in various programs gauging customer experience v.i.z. Net Promoter Score by ensuring delivery of highest standard of customer service over the counter/ telephone. - Open account within prescribed timelines as per YBL process. - Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction - Ensure adherence to process & documentation standards (e.g. forms/checklists, welcome calling, approvals, etc.) & maintain strict vigilance on the quality of forms and documentation - Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. as and when required. - Achieve the set First Time Right (FTR) benchmarks by ensuring diligent scrutiny and adherenc

2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards (in applicable branches). - Contribute in monitoring & improving branch health parameters through Branch Health Score Card/ Branch Service Index. - Participate in various programs gauging customer experience v.i.z. Net Promoter Score by ensuring delivery of highest standard of customer service over the counter/ telephone. - Open account within prescribed timelines as per YBL process. - Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction - Ensure adherence to process & documentation standards (e.g. forms/checklists, welcome calling, approvals, etc.) & maintain strict vigilance on the quality of forms and documentation - Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. as and when required. - Achieve the set First Time Right (FTR) benchmarks by ensuring diligent scrutiny and adherenc

2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards (in applicable branches). Contribute in monitoring & improving branch health parameters through Branch Health Score Card/ Branch Service Index. Participate in various programs gauging customer experience v.i.z. Net Promoter Score by ensuring delivery of highest standard of customer service over the counter/ telephone. Open account within prescribed timelines as per YBL process. Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction Ensure adherence to process & documentation standards (e.g. forms/checklists, welcome calling, approvals, etc.) & maintain strict vigilance on the quality of forms and documentation Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. as and when required. Achieve the set First Time Right (FTR) benchmarks by ensuring diligent scrutiny and adherence to KYC norms

Job Description A. Operations: Custodian of Deliverables at branch i. e, Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits. As a custodian, ensure: a. Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch b. Delivery of deliverables to customers at branch. obtaining necessary id documents of customer / obtaining customer acknowledgement in combined tally cum delivery register c. Ensure Low stock of deliverables are retained at branches d. EOD Stock tally of Physical deliverables held at branch vis-vis stock tally report (DMS) e. Destruction of deliverables which have exceeded their retention period. f. Ensure proper record of destruction of deliverables is maintained g. Ensure proper delivery of retained card to customers keeping the fresh transaction slip and ID proof. h. Proper maintenance of Tax saving FD receipt received at branch and its delivery to customers. i. Ensure FD/RD certificates kept in safe custody inside the FRFC or vaul

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