Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Axis Bank - Nabha, Punjab - As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of......

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description A. Operations: Identify high transacting customers and reduce the transactions of these customers a. Identify Depleting customers and control them b. Reduce or improve on Band 1 and Band 2 Customers c. Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Retail FX transactions processing. Vault Custodian Ensure highest level of customer service. Ensure that outward clearing process is adhered to. ATM custodian. Identification of counterfeit cash and ensure adherence of process laid down by the bank B. Monitoring: Monitor large amount movements

Job Description - A. - Operations: Identify high transacting customers and reduce the transactions of these customers a. - Identify Depleting customers and control them b. - Reduce or improve on Band 1 and Band 2 Customers c. - Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. - Retail FX transactions processing. - Vault Custodian Ensure highest level of customer service. - Ensure that outward clearing process is adhered to. - ATM custodian. - Identification of counterfeit cash and ensure adherence of process laid down by the bank B. - Monitoring: Monitor

Job Description A. Achieving Sales Objectives: Ensure that Tellers generate Sales References for Liability products Ensure Cross Sell leads for Credit Cards are given to the BDR Penetration of Saving Accounts on non liability customers Active Signup of Enet facility to Corporate having Salary relationships Ensure that customers opt for and get facilities of CBDT collections Generate leads for Third Party Products to the customers a. MF/Insurance/RBI Bonds Enhancing customer wallet size a. Ensuring that customers make us their primary bank i. Knowing about where all the customer is currently banking and moving him to our Bank ii. Sales to associates or customers network B. Customer Services: Lobby Management a. Queue handling Branch Administration including house keeping, upkeep, etc Ensure quality customer service is delivered a. Manage irate customers if required or escalated Recording complaints as per the specified process Resolving all complaints received (self, branch, other units

Job Description A. Achieving Sales Objectives: Ensure that Tellers generate Sales References for Liability products Ensure Cross Sell leads for Credit Cards are given to the BDR Penetration of Saving Accounts on non liability customers Active Signup of Enet facility to Corporate having Salary relationships Ensure that customers opt for and get facilities of CBDT collections Generate leads for Third Party Products to the customers a. MF/Insurance/RBI Bonds Enhancing customer wallet size a. Ensuring that customers make us their primary bank i. Knowing about where all the customer is currently banking and moving him to our Bank ii. Sales to associates or customers network B. Customer Services: Lobby Management a. Queue handling Branch Administration including house keeping, upkeep, etc Ensure quality customer service is delivered a. Manage irate customers if required or escalated Recording complaints as per the specified process Resolving all complaints received (self, branch, other units

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