Job Description We are looking for a Product Support Specialist (specialises in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organi

Job Description We are looking for a Product Support Specialist (specializes in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organi

Job Description We are looking for a Product Support Specialist (specializes in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge.As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organiz

Job Description We are looking for a Product Support Specialist (specialises in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge.As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organiz

Job Description We are looking for a Product Support Specialist (for Autodesk Construction Cloud) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads and cross functional teams to achieve successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organizat

Job Description We are looking for a Product Support Specialist (specialises in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organi

Job Description We are looking for a Product Support Specialist (specialises in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with the product engineering team, technical leads and cross-functional teams to achieve a successful resolution.This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organiz

Job De ion:Experience Needed2 to 5 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagementsRole De ionProviding 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspaceProviding SOP based resolutions and managing escalated tickets where applicableHandling Priority or Key customers on a regular basis and providing technical supportCreate documentation and perform analysis on shift-left candidates and top volume driversLead resolution efforts and coordinate with 3rd parties directlyEnsure tickets documentation, categorization and classification are preciseManaging entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sourcesManaging shift-handovers and passing on consistent updates within the team and outside the team

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time -5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Ro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time -5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Ro

SkillSet\: equal employment opportunity, open source, web servers, knowledge base, data management. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details Role Scope\: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings\: AMER EMEAWork during European Time zone \(12\:30 PM \- 09\:30 PM\) IST or \(1\:30 PM to 10\:30 PM\) IST \- Depending on Daylight Savings TimeWork during Amer hours \(Pacific Time zone \- 08\:30 PM/09\:30 PM IST\) and \(Eastern Standard Time \-5.30 PM/

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time -5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Ro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time -5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Ro

SkillSet: equal employment opportunity, open source, web servers, knowledge base, data management. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time -5.30 PM/6.30 PM IST onward

Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time - 5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products

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