Experience Needed- 3 to 5 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagementsEducation: Bachelor of Engineering in CS or ISRole Description:- Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace- Providing SOP based resolutions and managing escalated tickets where applicable- Handling Priority or Key customers on a regular basis and providing technical support- Create documentation and perform analysis on shift-left candidates and top volume drivers- Lead resolution efforts and coordinate with 3rd parties directly- Ensure tickets documentation, categorization and classification are precise- Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources- Managing shift-handovers and passing on consistent updates within the team and outside the teamKey Skills Expected:- Possess exceptiona

SD Support Engineer Experience Needed • 3 to 5 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements Education • Bachelor of Engineering in CS or IS Role Description • Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace • Providing SOP based resolutions and managing escalated tickets where applicable • Handling Priority or Key customers on a regular basis and providing technical support • Create documentation and perform analysis on shift-left candidates and top volume drivers • Lead resolution efforts and coordinate with 3rd parties directly • Ensure tickets documentation, categorization and classification are precise • Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources • Managing shift-handovers and passing on consistent upd

SD Support Engineer Experience Needed • 3 to 5 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements Education • Bachelor of Engineering in CS or IS Role Description • Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace • Providing SOP based resolutions and managing escalated tickets where applicable • Handling Priority or Key customers on a regular basis and providing technical support • Create documentation and perform analysis on shift-left candidates and top volume drivers • Lead resolution efforts and coordinate with 3rd parties directly • Ensure tickets documentation, categorization and classification are precise • Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources • Managing shift-handovers and passing on consistent upd

SD Support Engineer Experience Needed • 3 to 5 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements Education • Bachelor of Engineering in CS or IS Role Description • Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace • Providing SOP based resolutions and managing escalated tickets where applicable • Handling Priority or Key customers on a regular basis and providing technical support • Create documentation and perform analysis on shift-left candidates and top volume drivers • Lead resolution efforts and coordinate with 3rd parties directly • Ensure tickets documentation, categorization and classification are precise • Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources • Managing shift-handovers and passing on consistent upd

Job Category Customer Success Group Job Details Job Title: Senior Analyst /Manager Global Critical Incident Centre Location: Hyderabad Role Description: The Critical Incident Manager is a highly customer-focused, operational leader that is responsible for flawlessly executing Salesforce’s existing, world class, critical incident response operation, with a high sense of urgency. As a member of the Customer Success Group and Critical Incident Center team, the Critical Incident Manager should have strong technical knowledge of complex SaaS systems and deep experience leading internal and external rapid response to complex incidents. The Critical Incident Manager is a key driver for Severity-1 and executive level customer escalations. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Support management team, the Critical Incident Manager is both technically competent and business oriented. Sal

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need. You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A; and GL team. In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include: To engage closely with the Global PSO GEO Finance team and support on the major FP&A; activities To engage with the PSO Business & Operations team in providing relevant Finance support To rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business drivers To engage closely on the Monthly Forecast process To consolidate and present the Forecast bridges to the PSO Consolidation team To review and drive the Month Close process and take ownership for booking the relevant accruals To maintain and track Headc

SkillSet\: customer relations, reporting, basis, accounts, european works councils.We are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need.You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FPA and GL team.In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include\:To engage closely with the Global PSO GEO Finance team and support on the major FPA activitiesTo engage with the PSO Business Operations team in providing relevant Finance supportTo rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business driversTo engage closely on the Monthly Forecast processTo consolidate and present the Forecast bridges to the PSO Consolidation teamTo review and drive the Month Close process and take o

Job DescriptionWe are searching for good talent with experience in supporting the PSO Organization. The position will be based out of Bangalore and will need to operate in multi time zones based on business need.You would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A and GL team.In this role you would be providing Finance Support to the PSO Function supporting AMER GEO. Some of the key responsibilities would include:To engage closely with the Global PSO GEO Finance team and support on the major FP&A activitiesTo engage with the PSO Business & Operations team in providing relevant Finance supportTo rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business driversTo engage closely on the Monthly Forecast processTo consolidate and present the Forecast bridges to the PSO Consolidation teamTo review and drive the Month Close process and take ownership for booking the relevant accrualsTo maintain and track H

Job Description: We are searching for good talent with experience in supporting the PSO Organization The position will be based out of Bangalore and will need to operate in multi time zones based on business needYou would engage closely with the Global PSO Finance Team, PSO Business Team, PSO Operations, Central FP&A and GL teamIn this role you would be providing Finance Support to the PSO Function supporting AMER GEO Some of the key responsibilities would includeTo engage closely with the Global PSO GEO Finance team and support on the major FP&A activitiesTo engage with the PSO Business & Operations team in providing relevant Finance supportTo rollup bottoms up Annualized Plans for the PSO business by capturing the relevant business driversTo engage closely on the Monthly Forecast processTo consolidate and present the Forecast bridges to the PSO Consolidation teamTo review and drive the Month Close process and take ownership for booking the relevant accrualsTo maintain and track Head

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